Terms and Conditions

These Terms and Conditions apply to contracts between you and MondoTrip, [PLACEHOLDER — legal name], Neukölln, 12051 Berlin, Germany (“MondoTrip”, “we”), concluded via this website or by e-mail/WhatsApp. Version: August 2026. We do not accept deviating terms of the customer unless expressly agreed in writing.

MondoTrip arranges individual transport services (airport transfers, intercity rides) and guided day tours, performed either by our own drivers or by carefully selected partner companies. Unless expressly stated otherwise, each booking comprises a single travel service within the meaning of § 651a (3) No. 2 BGB; bookings do not constitute a package tour contract (Pauschalreisevertrag) under §§ 651a ff. BGB because the services are neither combined nor offered at an overall price covering multiple travel services.

Where a booking would nevertheless qualify as a package tour under applicable law, the mandatory statutory provisions on package travel — including pre-contractual information, the right to withdraw before departure, and assistance obligations — take precedence over these Terms.

• Selecting a service and completing checkout constitutes a binding offer to conclude the transport/tour contract.
• The contract is concluded when we confirm the booking by e-mail or make the service available in your account ("confirmation"). In the case of instant-book services shown as immediately available, the confirmation follows automatically upon successful payment.
• Bookings must be made at least 24 hours before the requested service time.
• You are responsible for the accuracy of all details provided (addresses, times, flight numbers, passenger counts). Corrections must be communicated as early as possible.

• All prices are quoted in euro (EUR) including statutory VAT where applicable; displayed prices are total prices per § 4 Abs. 1 PAngV. Prices shown in other currencies are converted for display only.
• Payment is due in full at the time of booking.
• Payments are processed by our external payment service provider; your card data never passes through our servers in full form.
• A booking with pending payment expires if payment is not completed within the period shown during checkout; the slot is then released without further notice.

• You may cancel free of charge up to 48 hours before the scheduled pick-up/tour start; we will refund the full amount within 5–10 business days via the original payment method.
• Later cancellations and no-shows entitle us to compensation of the price less saved expenses, which we set at a flat rate of 100 % of the price for transfers and tours of one day. This flat rate does not apply if you prove that no loss or materially lower loss was incurred.
• Statutory withdrawal or cancellation rights that cannot be excluded — in particular for package-travel qualifying bookings — remain unaffected.
• If we cancel for reasons within our sphere (e.g., vehicle failure without replacement), you receive a full refund; further statutory claims remain unaffected.

• Be at the agreed pick-up point on time; waiting time beyond the grace period shown in your confirmation may lead to the ride being treated as a no-show.
• Carry required travel documents and comply with legal requirements (e.g., child seats on request).
• Treat drivers, guides, vehicles, and fellow passengers respectfully; follow lawful instructions of the operating staff.
• Do not use the service for unlawful purposes or transport prohibited goods.

We are liable in accordance with statutory provisions. In case of simple negligence, we are liable only for breach of material contractual duties (Kardinalpflichten) and limited to the foreseeable damage typical for this type of contract, capped at the price of the affected booking. These limitations do not apply to liability for intent or gross negligence, injury to life, body or health, fraudulently concealed defects, claims under the Product Liability Act, or wherever liability cannot be excluded by law.

For carriage of persons, mandatory liability regimes of passenger transport law (e.g., PBefG/PMG) apply alongside these Terms. Where services are rendered by partner companies, their statutory carrier liability applies to the performance of the ride itself.

Neither party is liable for failures caused by events beyond reasonable control (force majeure), such as severe weather, official orders, or traffic closures. We will inform you promptly and offer a reasonable alternative date or refund payments for services not received.

We may suspend or terminate user accounts that violate these Terms, misuse the platform, or engage in fraudulent payment activity, with reasonable notice unless immediate action is required. You may delete your account at any time. Completed bookings and statutory retention duties remain unaffected.

Amendments to these Terms require the consent of the customer. For ongoing business relationships we may implement changes with notice by e-mail; the customer may object within six weeks, and changes take effect only for contracts concluded after publication otherwise. Mandatory consumer protections under §§ 305 ff. BGB remain unaffected.

• German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice applies only insofar as it does not deprive you of mandatory protections of your country of residence.
• Exclusive jurisdiction for merchants, legal entities under public law, and customers without a general jurisdiction in Germany is Berlin. Consumers may also sue at their domicile; we may be sued by consumers only at their domicile or at the place of performance.
• The EU Online Dispute Resolution platform has been discontinued as of July 2025; we are neither obliged nor willing to participate in consumer arbitration proceedings.

Should individual provisions of these Terms be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to its economic purpose.